Cancellations and returns

• We are confident you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. Should you be dissatisfied with your product, in the first instance please contact us within 24 hours of receipt of your delivery explaining the nature of the problem and we will endeavour to reach a satisfactory solution within 5 working days. We are happy to replace or refund goods depending on the nature of the problem and will do this within 10 working days.


• We aim to have your order reach in their optimum conditions but due to temperature changes beyond our control your order may be affected.


• Claims for faulty goods will only be settled after the faulty goods have been returned with clear evidence of the nature of the fault. Settlement will be offered within 10 working days of receipt of the return goods. Any goods returned incomplete, e.g. with packaging missing, etc., will not be replaced or credited, nor will any goods found to have been used.


• Any goods that you are not satisfied with must be stored under appropriate conditions and be available for inspection. Refrigerated or frozen goods must be kept under suitable conditions in order for a refund to be given.


• If for some other reason you decide you do not want the goods, BD Foods is not liable to refund your account.


• If your order, or one of the items on your order, has not arrived, please contact us within 24 hours and we will endeavour to resolve the problem as soon as we can. No liability other than the value of the goods is accepted for non-delivery, or late delivery.


• When you submit an order online with BD Foods, that order or the quantity of goods on the order cannot be changed upon delivery of your order.


• From time to time, BD Foods may be unable to meet our usual delivery times due to certain items being unavailable in which case we will advise you within 24 hours of the order being placed.  If this does occur, you will be given the opportunity to:, order an alternative, have the product sent as soon as it becomes available or cancel the order and a refund will be issued within 7 days.


• All goods should be inspected on delivery and checked before a signature is given. This signature will be deemed as acceptance of the delivery and transfer of ownership of the goods.

Complaints

• If you have any complaints concerning any part of our service, please do not hesitate to contact us. We welcome suggestions to improve our service. All complaints will be dealt with in a fair and confidential manner and your statutory rights will not be affected.

Prices & VAT

• All prices are quoted by default in GBP and include VAT where appropriate. VAT will be charged on a certain products according to UK government regulations. If a customer's VAT number does not match the company registered with that VAT number, they will be liable to pay VAT where applicable.Republic of Ireland customers can view EUR prices by changing the default settings. These prices are based on the exchange rate deemed appropriate by BD Foods management at a given time. Prices are liable to change in accordance with currency fluctuations. BD Foods makes every effort to ensure the prices are accurate, however, changes beyond our control do occasionally occur. In such instances, BD Foods will contact you before shipping your order to gain your agreement to the revised price or, alternatively, to amend or cancel the order. All price queries following an order should be notified within 24 hours of receiving your order. If notification of a query is not received within this time, the order and pricing are deemed correct.

Accuracy

• While every effort is made to ensure that the information contained in this site is correct, BD Foods makes no warranty, express or implied, as to the nature or accuracy of any such material, to the extent permitted by applicable law. It should be noted that information may at times be out of date. BD Foods accepts no liability, including that of negligence, for the content of this website or any downloads from it. BD Foods may make changes to any content and information contained on this site, at any time without prior notice.

Product range

• Our food range includes, but is not limited to, the products listed on the website. We do not have a printed catalogue as it is not feasible to maintain its accuracy both in respect of price and product range. We encourage all of our customers to shop online for the latest products and prices. As Part of our policy we encourage our customers to reduce our impact on the environment. BD Foods management have determined a printed catalogue to be unnecessary and would have a significant detrimental impact on the environment so is not offered as part of our 'green' initiative.

Payment Methods

• BD Foods does not operate a credit account facility. All new customers are required to set up an online account with us, complete with customer details and payment method, which is manageable via a personal username and password. You can choose not to provide certain information however this may limit your ability to take advantage of our features. The information we require from you is for business purposes, enabling us to: respond to customer requests, fulfil orders, customise future shopping, improve our service and online store features, and communicate with you.


• We accept online payment in a secure environment by credit card. We accept Visa, MasterCard, Delta, Maestro and Paypal as options for payment. As we use Worldpay, a reputable provider for processing online payments, BD Foods does not ever know your credit card details and thus we cannot retain them for future reference. This security practice requires that payment details must be entered each time. Credit Card transactions will be completed on receipt of order dispatch. Deliveries will only be dispatched when confirmation of receipt of payment from BD Foods's bank is received. If payment has not been received, BD Foods will email the customer to notify them.


• We reserve the right to ask customers to complete a credit application form at any time.


• BD Foods has the right to withhold deliveries if the T&Cs are broken.


• If you wish to purchase in a different currency on the website you will be required to set up another account.


• Please note that we have no control over the exchange rate applied by Paypal or credit card providers, which may not correspond to the exchange rate used on the website at that particular time. We advise our customer to set up a Paypal account or use prepaid credit cards, available from various reputable financial institutions. You will be charged automatically for your goods, and will receive receipt by email showing the total charged to your card.


• For full information, on Worldpay and Paypal terms and conditions, please visit their website.

Repairs

• We reserve the right to change or remove the website or any part of it without prior notice and you confirm that BD Foods shall not be liable to you for any such alterations or removals. We reserve the right to change these T&Cs at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of any such change.


• There may be times when the website is unavailable due to repairs, maintenance or any unforeseen circumstance. If you still wish to place an order please contact us by email.

Pricing and promotions

• BD Foods has the right to change any offers and promotions displayed at any time. Further, this applies to social media offers and advertisements.

Feedback

• Our part of our policy we encourage customer feedback, if you have tips, advice or useful information please email us at sales@bdfoods.ie.